Our bow ties are a fun addition to your own dog accessories or our matching collars with the velcro fastening to wrap around.

Dimensions: 10cm x 7cm 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@heyyoupups.com. All customers are responsible for return shipping costs, we suggest using a tracked service. Items sent back to us without first requesting a return will not be accepted.

If you received a free gift with your order, please remember to send this back also otherwise it will be deducted from your refund.

You can always contact us for any return question at info@heyyoupups.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We strive to ensure a prompt delivery of your products. Standard shipping typically takes 5 to 7 days, Shop with confidence and experience our efficient shipping service.