We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
Only products returned in perfect condition, free from pet hair and in their original packaging will be refunded or exchanged. Refunds and exchanges will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
To start a return, you can contact us at info@heyyoupups.com. All customers are responsible for return shipping costs, we suggest using a tracked service. Items sent back to us without first requesting a return will not be accepted.
If you received a free gift with your order, please remember to send this back also otherwise it will be deducted from your refund.
You can always contact us for any return question at info@heyyoupups.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
